Submit a deletion request
If you are signed out, enter the email address registered to the account. We send a 30-minute verification link to that address. If you are already signed in to that same ordinary account, confirm the current password instead. After either identity check, the ordinary account enters the auditable deletion workflow automatically without depending on an additional email: active sessions and licenses are revoked, protected access ends and eligible account data is deleted or de-identified.
Administrator accounts, the owner account and records subject to a documented legal hold are never auto-deleted; those requests require protected manual review. Storage removal, the completion notice and the transactional-email erasure instruction use durable retry queues, so a temporary provider outage cannot silently restore access or discard the request. Any shorter mandatory legal deadline controls where applicable.
What deletion covers
Deletion covers the account profile and credentials, role verification, activations, licenses and sessions, trusted devices, personal learning records, app pairings, submissions, account-exclusive uploaded objects and other personal data, subject to the limited retention and shared-content rules below.
Deleting the account ends protected access on the website and in associated apps. Uninstalling a mobile app alone does not delete the server account.
Limited records that may be retained
MechaTraining may retain the minimum isolated record required for security, fraud prevention, dispute resolution, financial or legal obligations. Legal-acceptance evidence is disconnected from the active account and stripped of actor, IP and device hashes; a keyed-pseudonymous reference may remain only until the later of the applicable claim-limitation period, resolution of a documented dispute or legal hold, or expiration of a mandatory statutory retention period. The need is reviewed at least annually. Retained records are not available as an active user profile and are deleted or irreversibly de-identified when the retention purpose ends.
Transaction and order records may be retained in pseudonymized form only for tax, accounting, fraud, chargeback and legal obligations. Shared or instructor-authored course materials may remain only where an active course, institution or other authorized users have continuing rights to use them; the deleted contributor's identity and personal attribution are removed. Account-exclusive submissions and unreferenced personal assets are deleted. See the Privacy Policy for details.
Unverified request records expire with the 30-minute verification link. A verified ordinary-account request remains auditable through completion and any durable follow-up work. A protected or legally held request remains in the administrative queue until it is denied, released, completed or otherwise resolved and documented. It is not silently removed merely because time has passed.
If the registered mailbox is unavailable, contact support@mecha-training.com. Additional identity evidence may be required, and only the minimum necessary should be provided.